Terms and Conditions

1- Preambul

These general terms and conditions of sale (hereafter the « GTCS ») apply exclusively between any natural or legal person (hereafter the « Customer ») wanting to acquire any products on the website www.cecilepreziosa.com (hereafter the « Site ») and the company Cécile Preziosa, with head office at La Motte Saint Quentin – 61360 Saint-Quentin-de-Blavou – France, registered in the Craft Register under number 791 059 447 RM61 (hereafter « Cécile Preziosa »).

2- Prices

The prices of products on the Site are in euros, including all taxes, and do not include the delivery costs. Cécile Preziosa reserves the right to change its prices at any time, the prices applicable being those in force at the time of order confirmation.

3- Order

To place orders, the Customer must register or identify himself through his customer account. Having adding the wanted products to his basket, the Customer can go to the purchase basket page to take note of the various delivery methods and their cost and average delivery time, and the concerned countries. The last step is the confirmation and the payment of the order. Order confirmation implies acceptance of the GTCS.

After payment, the Customer shall receive an email confirming the order. If he does not receive the confirmation email, it is recommended that the Customer contact Cécile Preziosa by email to : contact@cecilepreziosa.com.

4- Products

The products for sale are those presented on the Site, within the limit of available stock (hereafter the « Products »).

The Products are ceramic objects entirely made in Cécile Preziosa’s studio. They comply with the regulations in force in France and appropriate for domestic, non-professional usage.

The Products are handmade. Consequently, each piece may be slightly different in shape, size and colour compared to the one presented on the Site. The Products are accompanied with a precise description and a photo. Cécile Preziosa strives to be as faithful as possible on the quality on the photo. However, it can slightly differ from the reality, especially for the colours.

Cécile Preziosa reserves the right, at any time, to withdraw any product for sale on the Website. In the event that a product is no longer available after an order has been confirmed, the Customer is informed rapidly by email and the missing item is automatically canceled and refunded. The Products remain totally the property of Cécile Preziosa until full payment of the price.

5- Payment

Payment for the order can be made by bank card (CB, Visa, Mastercard or American Express) or by bank transfer. For cards, Cécile Preziosa uses the Stripe payment platform. The security of the transactions is ensured by encryption of the bank details through the SSL (Security Socket Layer) protocol. At no point do the Customer’s bank details pass through Cécile Preziosa’s computer system.

6- Delivery

Unless otherwise stated on the Site, Cécile Preziosa strives to ship the order within seven (7) days from order confirmation. In case of delays due to exceptional circumstances, Cécile Preziosa undertakes to keep the Customer informed of the situation. If more than fifteen (15) days pass issuing the order without shipping, the Customer can request cancellation and refund of the order.

For all shipments related to the Website, Cécile Preziosa uses the service of LA POSTE, UPS and FEDEX carriers. We only ship to the following european countries :

  • Metropolitan France and Corsica
  • Monaco
  • Belgium
  • Germany
  • Austria
  • Spain
  • Portugal
  • Italy
  • Greece
  • Malta
  • Denmark
  • Netherlands
  • Luxembourg
  • Finland
  • Sweden
  • Ireland
  • Hungary
  • Poland
  • Czech Republic
  • Slovakia
  • Slovenia

We do not deliver to the following destinations due to customes procedures :

  • French Overseas Departments or Territories
  • Other Overseas dependencies and countries
  • Andorra
  • Büsingen et Helgoland island (Germany)
  • Faroe islands, Greenland (Denmark)
  • Canary islands, Ceuta, Melilla (Spain)
  • Aland islands (Finland)
  • Mount Athos (Greece)
  • Campione d’Italia, Livigno, San Marino et the Vatican (Italy)

In addition to the order processing time before shipment, the delivery time of the carrier must be added. The average delivery times of the carriers are as follows :

  • 3 to 5 working days by Colissimo for France
  • 5 to 10 working days by international Colissimo
  • 1 to 5 working days by UPS or Fedex

The delivery time essentially depends on the carrier and Cécile Preziosa cannot guarantee to the Customer a precise time.

The Customer is asked to check the condition of the package in the presence of the carrier. If the product is damaged, the Customer must mention any anomaly on the delivery note, refuse the delivery and notify Cécile Preziosa within 72 hours by email to : contact@cecilepreziosa.com.

7- Right of withdrawal

The Customer has a right of withdrawal of fourteen (14) days following the date of receipt of the products, in order to return the product(s) ordered without having to give a reason nor pay penalties. Only the return costs are at the charge of the Customer.

Any withdrawal request must be notified to Cécile Preziosa. It is recommended that the Customer contact Cécile Preziosa by email to : contact@cecilepreziosa.com. After having notified Cécile Preziosa of its withdrawal, the Customer must return the products concerned within fourteen (14) maximum as from this notification.

8- Return and refund

In the case that the Customer returns some products, these must be sent back in perfect condition, in an appropriate packaging, specifying the order number, to the following address :

Cecile Preziosa
La Motte Saint Quentin
61360 Saint-Quentin-de-Blavou – FRANCE

Once the products are returned and checked by Cécile Preziosa, if the products are in perfect condition, the Customer is refunded in fourteen (14) days, with the same method of payment as the one initially used by the Customer, unless agreed between the parties. If the initial payment was made by bank card, the Customer is refunded directly on the card used for the payment.

In accordance of the right of withdrawal, the return costs are not included in the refund. However, if the return follows on from an error by Cécile Preziosa (order preparation error, sending a defective product), the Customer is fully reimbursed for the sums paid when ordering, as well as the return costs.

9- Order modification and cancellation

Apart from the right of withdrawal which applies from the date of receipt of the package by the Customer, if the order has not been shipped yet, the Customer can at any time request a modification or cancellation of the order by contacting Cécile Preziosa by email to : contact@cecilepreziosa.com.

10- Legal guarantees

Independantly of the right of cancellation, the products sold on the Site benefit from the following :

  • the guarantee of conformity, provided for in the French Consumers’ Protection Code
  • the Civil Code guarantee against hidden defects

providing that the use was normal and that the care advice was followed if applicable.

The guarantee of conformity concerns the products that are apparently faulty, spoiled or damaged or do not correspond with the order in view of the information provided on the Site when ordering (cf. Article 4- Products).

The guarantee against hidden defects arises from a fault of material, design or manufacture affecting the delivered products or making them unfit for their use.

If the product is faulty or unfit for use, the Customer can contact Cécile Preziosa by email to : contact@cecilepreziosa.com. If the problem comes under the guarantee, the Customer can request either replacement of the product (subject to availability) or reimbursement of the product and delivery costs. If the product does not correspond with the order but is in perfect condition, the Customer must return the product to initiate refund. The return costs will be included in the refund.

11- Miscellaneous

Intellectual property

The Site and its contents are protected according to the intellectual property code. No total or partial reproduction or use of an element of the Site can be carried out without the express authorisation of Cécile Preziosa under penalty of counterfeiting.

Change of GTCS

Cécile Preziosa reserves the right to change these GTCS at any time, those applicable being those in force at the time of validation of the order.


The electronic registers held by Cécile Preziosa will be considered by the parties as proof of the communications, orders, payments and transactions intervening between the parties.

Partial non validity

If one of the provisions of these GTCS were found to be null and viod or not binding, the other GTCS would remain valid, unless they were unseparable from the invalidated provision.

Applicable law and juridiction

These GTCS are subject to French law. In the event of a dispute, only the French courts will have juridiction. The parties undertake however to seek an amicable solution before taking any legal action.